How to Complain

Consumer guides to making complaints about health and social care

You can access this from the Healthwatch England website  here

Signpost with question marks instead of place names

Healthwatch England has put together some useful guidelines on how to make a complaint. We know that real change is needed to make the complaints system work for people. But we also know that there are people trying to make complaints or raise concerns today, and they can’t wait for reform. They need help now.

You can find out more about what’s involved in making a complaint about a particular service and see what your next steps might be.

There are tips and tools such as letter templates and other practical resources to support you to make an effective complaint. If you need more information on how to make a complaint then contact the Healthwatch West Berkshire team on T: 01635 886 210 E: contact@healthwatchwestberks.org.uk or you can share an experience you have had via our speak out forms here

We want to make the system better at listening to what you have to say. But in the meantime, if you need advocacy services please click the links below.

Independent Health Complaints Advocacy

Independent Mental Health Advocacy (IMHA)

Community Mental Health Advocacy

Should you wish to make a complaint about Healthwatch West Berkshire you can find out how by clicking on the following link Healthwatch West Berkshire Complaints Proceedure v1