Coronavirus West Berkshire GP Surgeries Update

Posted March 18, 2020

Burdwood Surgery Update

Following a review of the guidance on Coronavirus, the Burdwood Surgery wishes to advise all patients that attending the surgery may place them at risk. The level of risk varies continuously; however, we know older patients or those with medical problems are more at risk. If you are unsure, please telephone the surgery first. If you wish to reschedule a routine appointment to a phone call please contact reception. Thank you for your assistance.

Chapel Row Surgery Update

In view of the current issues around the COVID-19 coronavirus, Chapel Row Surgery has temporarily suspended the facility for patients to book appointments via the online booking service.

Please use the Ask a Doctor or Nurse a Question facility via our surgery website or contact our Reception Team to make an appointment.

Downland Surgery Update

27/03/2020

Update on delivering medication:

 

 

26/03/2020 –

Please note revised hours for the Downland Practice


 

Due to the coronavirus outbreak, GP practices have now entered a new phase of safety measures. These measures are in place for the safety of patients and staff.

If you are experiencing a new and continuous cough or high temperature, please stay at home for 7 days. DO NOT ENTER the surgery or pharmacy. For medical advice, please visit 111.nhs.uk.

If anyone else in your household is experiencing a new and continuous cough or high temperature, DO NOT ENTER the surgery or pharmacy. You must stay at home for 14 days, even if you are feeling well.

APPOINTMENTS

FROM FRIDAY 20TH MARCH ONWARDS, ALL PRE-BOOKED GP APPOINTMENTS WILL BE CANCELLED UNTIL FURTHER NOTICE. If you need to speak to a GP, please call on the day. Our team will advise you, and if necessary, book you an telephone triage slot for the GP to call you back.

Please make sure your contact details are up-to-date and you are waiting at home with your phone if you are expecting a call back. Due to demand and decreasing staff levels, if you miss your telephone triage call, you may not be called again.

If you have an appointment booked with a nurse, please see the above symptom advice BEFORE attending. If you, or anyone else in your household is experiencing the above symptoms, please call our team to cancel and rebook your appointment.

Repeat medication requests will only be issued for 1 month at a time due to supply concerns. The pharmacy is currently operating usual opening hours and medication can be collected as usual by those not required to stay at home (see above). The Downland Practice is looking at methods of how to ensure medication can be safely delivered to patients who are at risk. If you are self-isolating and do not have anyone to collect your medication for you, please contact the practice.

Telephones will be answered where possible, but the surgery is experiencing unplanned staff absences. If you have a routine query, please ask the receptionist a question via the website. Due to staff shortages, questions submitted on the website may take longer to receive a reply.

SURGERY CLOSURES

The surgery will be closed at 9:00 and between 12:30 and 13:30 each day for staff briefing. These times are subject to change pending updates from NHS England.

 


 

13/03/2020

As you will be aware the UK is experiencing the COVID-19 Pandemic.  GP appointments at the surgery will be screened by a GP telephone call first and then a decision will be made if the patient needs to attend the surgery.  Repeat medication requests will only be issued for 1 month at a time due to supply concerns.  Telephones will be answered where possible but the surgery is experiencing unplanned staff absences.  Medications can be collected from the Pharmacy.  Requests for non NHS services (requests for medical records/medicals etc) will be dealt with once the surgery is able to return to normal service.  Questions submitted on the website may take longer to receive a reply again this is down to what staff we have available to deal with these requests.

On behalf on the GP Partners at the Downland Practice thank you for your patience.

Eastfield House Surgery Update

Due to coronavirus we are having to reconsider how we work to keep all of our patients and staff safe. We will now triage requests for appointments to minimise face to face consultations by offering telephone appointments.

As online booking has been temporarily disabled our telephone lines will be busier than usual so please consider if a phone call to the surgery is truly necessary.

Current guidelines from Public Health England is that anyone with a fever exceeding 37.8 degrees (or anyone who feels they have a fever) with a new, continuous cough needs to self isolate for seven days in case they have Coronavirus. They do not need to ring a GP or NHS 111 and they can self-certify.

Please note that GPs do not have access to Coronavirus testing kits and patients will not be swabbed unless unwell enough to be admitted to hospital.

The guidance is that if patients become unwell during self isolation they should ring NHS 111 not the GP surgery for advice who can arrange care in the community for you.

Falkland Surgery Update

Due to exceptional circumstances this week, we are only able to respond to queries sent to us via this website and eConsult “Consult Your GP Online” via the website. We will aim to respond to these within 48 hours, either with a text message or a telephone call from a GP to assess you further. If your need is more urgent than this, please call 111 or 999 if you are severely unwell.

Hungerford Surgery Update

Due to the coronavirus outbreak, GP practices have now entered a new phase of safety measures. These measures are in place for the safety of patients and staff.

Appointments: If you have a booked GP or Nurse appointment, with immediate effect, it will be changed to a telephone appointment – PLEASE DO NOT COME TO THE SURGERY.

You will instead be called by a GP or Nurse at your allotted time and triaged over the telephone by a doctor. Blood appointments will be checked by a GP to assess urgency. If you have a blood appointment, attend as usual unless you have been advised it is not necessary or you are experiencing symptoms of Coronavirus in which case you must self isolate for 14 days.

Our reception team are currently contacting all patients with booked appointments to advise them of the situation, so please do not call the surgery unless absolutely necessary. If you have a routine query, please ask the receptionist a question via the website.

Kintbury Surgery Update

Please DO NOT attend the surgery if you or someone you live with has these symptoms or are concerned you have coronavirus. This is to ensure the risk of spreading the virus is minimised and to protect other patients and our staff and ensure the practice can stay open.

In the interim and moving forward, all future GP appointments at the practice will be a telephone call with the doctor. For routine matters this will be a pre-booked appointment at a future date. For urgent matters please call at 8:15 AM and a call back will happen that morning. If a face to face appointment is then needed this will be arranged. If you do not have telephone access or a telephone appointment is not suitable for you please inform our reception team at the time of booking. Same day afternoon appointments remain for absolute emergencies only.

All currently booked GP appointments at the practice will be honoured. Where possible these will be undertaken via telephone.

Nurse appointments for urgent blood tests, smears, contraceptive device insertion, immunisations or travel will be honoured. Wound dressing appointments will be triaged by the nurses. Moving forward we will be unable to offer non-urgent blood tests. Appointment requests, other than for procedures above, will be triaged by the nursing team prior to booking.

Lambourn Surgery Update

If you have a booked GP or Nurse appointment, with immediate effect, it will be changed to a telephone appointment – PLEASE DO NOT COME TO THE SURGERY.

You will instead be called by a GP or Nurse at your allotted time and triaged over the telephone by a doctor. Blood appointments will be checked by a GP to assess urgency. If you have a blood appointment, attend as usual unless you have been advised it is not necessary or you are experiencing symptoms of Coronavirus in which case you must self isolate for 14 days.

Our reception team are currently contacting all patients with booked appointments to advise them of the situation, so please do not call the surgery unless absolutely necessary. If you have a routine query, please ask the receptionist a question via the website

Mortimer Surgery Update

IMPORTANT – PLEASE DO NOT COME TO THE SURGERY WITHOUT SPEAKING TO A STAFF MEMBER VIA THE TELEPHONE – 0118 933 2436 OR EMAIL rccg.secretaries.mortimer@nhs.net

https://www.mortimersurgery.co.uk/website/K81077/files/Coronavirus%20Info%20for%20patients%20Poster%20A3.docx

Pangbourne Boathouse Surgery Update

17/03/20

We will now take requests for letters from your GP to travel / insurance companies relating to coronavirus. This is a private service and will incur a fee. This will be kept under review and the service withdrawn if it compromises our capacity to provide medical services to our patients.


 

Firstly, our main priority is to continue to deliver medical services to our patients and meet their health care needs. Due to the coronavirus outbreak, we need to make changes to how we do this in order to protect our vulnerable patients, the wider community and our staff. Under guidance of NHS England, please note the following:

Attending the surgery: please avoid attending the surgery unless necessary – please call us or use the ‘Ask the practice a question’ service on our website instead. Please keep in mind we are very busy at the moment, your patience is appreciated.

Appointments – we have made some changes to our appointment system. All GP, and some nurse, appointments will now be booked as a telephone consultation. The GP, or nurse, may then arrange a further appointment for you to be seen here at the surgery if necessary. Many nurse appointments require physical examinations or procedures therefore will continue as normal for now. Any patient that develops ‘covid’ symptoms ahead of their appointment should follow the guidance to self-isolate for 7 days and call us to cancel their appointment, or change to telephone if possible. We have turned our online booking system off.

Prescriptions – we will continue to issue repeat medication on a monthly basis. To avoid disruption to the supply chain and possible shortages of medications, we have been given strict instruction not to increase supply at present. If you are currently self-isolating or concerned about attending the surgery please ask a friend, neighbour of family member to collect your prescription or medication for you.

Paperwork – if you are too unwell to return to work following 7 days of isolation, your employer may ask for a ‘sick note’ – please call 111 who will send you an email confirmation and provide any further medical advice, PLEASE do not call the surgery.

 

 

Strawberry Hill Surgery Update

To lessen the spread of COVID-19, all patients will have a telephone appointment with a Doctor who will book you in if necessary. Please do not turn up at reception – telephone us to arrange this.

 
 

14/03/2020

In response to the Corona Virus Pandemic we are suspending all face to face GP appointments.

– PLEASE DO NOT COME TO THE SURGERY –

Nursing appointments will continue as usual for now –

If you already have a booked appointment DO NOT ATTEND THE SURGERY. You will receive a PHONE CALL a the time of your appointment.

If you feel the need to be seen, please arrange a telephone appointment with your GP by phoning or booking online. If clinically appropriate, the doctor make arrangements for you to be seen at the surgery.

Anyone attending with RESPIRATORY SYMPTOMS (even for example a booked nursing appointment) will be turned away and asked to phone for a telephone appointment.

Thatcham Medical Practice Update

Please do not visit the practice, if you have a new persistent cough, or fever above 37.8C, or if either you or a member of your household is self-isolating.

Prescriptions – where possible please order on line, your prescription can be sent electronically to a designated pharmacy of your choice. Please allow plenty of time for your pharmacy to dispense your prescription.

Sick certificates – you do not need a sick certificate if you are self- isolating. (Please see helpful links below) You can request a sick certificate for other purposes via our practice website. thatchammedicalpractice.co.uk

GP appointments are now by telephone call only, the GP will only ask you to come to the surgery if absolutely necessary. Telephone appointments can be booked on line or by calling 01635 867171.

Treatment room nurse appointments, we will see patients for essential nursing services only. Currently this includes some dressings, baby immunisations, injections, blood tests, ECG’s and cervical smears. All other clinic appointments will by phone unless otherwise contacted.

Patients who already have appointments booked for a coil fitting, implant or minor operation are currently still being seen, however  appointments may be cancelled at short notice according to staffing levels. We are not booking any new appointments for these procedures; patients will be added to a waiting list and called in on a future date.

Antenatal clinic – for booked appointments only

Physiotherapy clinics – for booked appointments only

Telephone reviews – patients can book a telephone review for diabetes, asthma, COPD, Mental Health including anxiety , depression , contraceptive pill reviews.

Visit the health review and assessment tab on our website to enter your home monitoring readings.

The following clinics have been cancelled until further notice

Travel, Fibroscan, Acupuncture, Podiatry, and Health promotion

If you have an appointment at the surgery

Always use the hand sanitiser

Keep a 2 metre distance from the person in front of you in the queue to see a receptionist and please do not lean over the reception desk!

Do not bring other family members /children with you to an appointment unless absolutely necessary

Under certain circumstances you may be asked to wait in your car and the nurse or doctor will then call you to come into the surgery when they are ready to see you.

 

Theale Medical Centre Update

Appointments

If you have a booked GP appointment, it will be changed to a telephone appointment – please do not come to the surgery. All GP appointments at the surgery will be screened by a GP telephone call first and then a decision will be made if the patient needs to attend the surgery. Many simple conditions or queries can be managed over the phone.

If you have an appointment booked with a nurse, she may call you to ask some details. Depending on the nature of your symptoms, situation, and appointment, you may be asked to rebook when the current crisis is over.

Our teams are working hard to keep patients informed of these changes via text and website alert.

Telephones will be answered as soon as possible but the surgery is experiencing high volumes of calls and has unplanned staff absences. If you have a routine query, please ask the receptionist a question via the website. Questions submitted on the website unfortunately may take longer to receive a reply than under normal circumstances.

 

Primary Care Networks