CQC has placed a domiciliary care agency in Reading into special measures

Posted February 20, 2020

People Matter Support Services Limited has been rated Inadequate and placed into special measures following an inspection by the Care Quality Commission (CQC). CQC have taken enforcement action to protect people using the services in Reading, Berkshire. People Matter Support Services is a domiciliary care agency that provides personal care to people living in their […]

Coronavirus – latest details

Posted February 13, 2020

See latest information and actions for the public on the outbreak of Wuhan novel coronavirus, including the current situation in the UK and actions taken in the UK and abroad. What’s the risk of catching coronavirus in the UK? The NHS and Public Health England are well prepared for outbreaks of new infectious diseases. The NHS […]

Healthwatch West Berkshire Enter and View volunteer training

Posted February 4, 2020

On Friday 31st January at Broadway House Newbury we held an event to train our Enter and View volunteers. There was plenty of enthusiasm and lots of interest amongst attendees. The event gave our volunteers lots to think about and discuss. There was also a range of activities for our volunteers to engage in. Pictures […]

The Care Quality Commission has rated Southern Health NHS Foundation Trust as Good overall

Posted January 23, 2020

The scandal-hit NHS Trust, Southern Health, has been rated ‘Good‘ overall in the latest inspection by the Care Quality Commission, for being safe, caring, responsive to people’s needs and well-led. Previously the trust was rated overall as ‘Requires Improvement‘. It still ‘Requires Improvement‘ for being effective. Two years ago, the Trust was fined £2 million […]

CQC publishes independent review into its regulation of Whorlton Hall

Posted January 22, 2020

CQC publishes independent review into its regulation of Whorlton Hall | Care Quality Commission The Care Quality Commission (CQC) has today published the findings of an independent review into how it dealt with concerns raised by Barry Stanley-Wilkinson in relation to the regulation of Whorlton Hall. CQC commissioned David Noble QSO to undertake the review […]

Declare Your Care: CQC seeking feedback from people with learning disabilities

Posted January 16, 2020

Declare Your Care is a year-long, campaign focusing on four key population groups which we know have lower awareness of CQC. As part of the #DeclareYourCare campaign, this month Care Quality Commission (CQC) are encouraging people with a learning disability or autism, their family, carers and advocates to share feedback on care. Key findings for […]

Healthwatch England report – Shifting the mindset: a closer look at NHS complaints


Hospitals need to do more to show patients how the NHS is learning from mistakes. Read our latest report to find out more. There has been some positive change in the years following the Mid Staffordshire Inquiry to improve openness and transparency in the NHS. Yet when it comes to complaints, many hospitals are too focused on process rather than […]

Royal Berkshire NHS Foundation Trust restricting visits due to norovirius

Posted January 10, 2020

Norovirus cases are higher than average for this time of year, because of this, Royal Berkshire NHS Foundation Trust have tweeted out that they are restricting visits to immediate family. You can see this tweet below. Want to know how to beat this norovirus bug? Learn more below. Norovirus, also known as the winter vomiting […]