Coronavirus DWP & Benefits Update

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24/03/2020 – Coronavirus Update from the Jobcentre:

“Keeping our Customers Safe” – In line with Government advice, to help protect our customers and colleagues, from 24 March our doors will be temporarily closed.


23/03/2020

Hi All.
“As promised in my last email I am sharing further updates with you in light of new measures mentioned yesterday.

Our Jobcentres will be closed temporarily for all of our customers, except for the most vulnerable to use on line digital channels to make a new claim. For vulnerable customers who are unable to use digital channels and for those in an emergency, we have supplied a local contact number for Newbury and Reading JCP’s. Anyone calling these numbers will be supported by a member of our team in the JCP.
These posters have been displayed on our doors.”


22/03/2020

Hi all

Just to update you on what’s happening within our Jobcentres.

We realise that you have many questions around processes for people who are self-isolating and our services that may be impacted due to the Corona Virus. We are now prioritising our activity around new claims and payments and are working hard to get clear guidelines out to you around the changes, so that you can better support your clients.

Moving forward it is likely that some of our Partnership Team will be supporting front line services within Jobcentres but when this happens we will have in place a system to respond to urgent customer issues and let you know what that process is.

Just a reminder that The Understanding UC page below is being updated regularly with information
https://www.understandinguniversalcredit.gov.uk/coronavirus/

“A range of extra support and measures will be in place to help workers, benefit claimants and businesses affected by coronavirus
https://www.gov.uk/government/news/coronavirus-support-for-employees-benefit-claimants-and-businesses

There is a wealth of information on Gov.uk, but as its not always easy to find the information you need, we’ve published a ‘Universal Credit guide finder’ which provides links to all the current guidance available to make it easier for you.”

You can find it on the first page of the Helping someone claim section on the Understanding Universal Credit website. https://www.understandinguniversalcredit.gov.uk/helping-someone-claim/how-to-use-this-section/