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Many people across England are finding it harder than ever to access NHS dental care. New analysis from the Nuffield Trust shows that around 1 in 10 NHS dental practices have stopped providing NHS care since 2017, with approximately 600 practices leaving NHS dentistry during that period. The proportion of practices offering NHS dental services has fallen from around 65% to 56%. At Healthwatch West Berkshire, we know this reflects the experiences many local people share with u

In November and December 2025, Healthwatch West Berkshire was asked by MP Lee Dillon to map how residents give feedback about local health and social care services. Our objective was simple: To understand how easy it is for residents to raise concerns, share experiences or make complaints. What We Found We identified over 140 separate feedback pathways across West Berkshire. While this suggests choice, the reality is a fragmented system with no clear “front door.” Feedback ro