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Last year, the local authority carried out a full review of its Adult Social Care webpages. This included working in co-production with people with learning disabilities, carers, and stroke survivors, alongside a public survey to understand how people use the information available online. As a result of this feedback, a number of improvements were made to make the webpages more accessible and easier to navigate. What’s changed? Updates included: Adding pictures and icons Simp

A recent report, Care on Hold by Re-engage, explores how changes to GP access are affecting people. particularly older adults, at a time when digital routes are becoming increasingly central to how services are delivered. Alongside this national picture, Healthwatch West Berkshire has been working with wider Berkshire partners on a detailed understanding of digital exclusion across the county. Taken together, these two pieces of work highlight an important and growing issue:

The NHS App is continuing to evolve, with a new update this April making it easier for patients to check and manage hospital appointments in one place. This change is part of a wider shift towards more digital access across the NHS — but what does it actually mean for people, and what should we be paying attention to locally? What’s changed? Patients can now view hospital and specialist appointments directly in the NHS App, alongside GP appointments, prescriptions, and test