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NHS Introduces New Standards to Improve Patient Experience
The NHS has announced a new set of 8 minimum standards for patient experience aimed at improving how patients access and interact with planned healthcare services. The changes are designed to reduce uncertainty, improve communication, and make the NHS easier to navigate. NHS Chief Executive Sir Jim Mackey described the current experience for many patients as "like walking through treacle" and said the new standards will help deliver a more transparent and patient-centred serv
8 hours ago
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