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  • Writer's pictureHealthwatch West Berkshire

National Diabetes Experience Survey

The National Diabetes Experience Survey is inviting over 100,000 adults living with type 1 or type 2 diabetes in England to take part in the survey this year to feed back on their experiences of care. If you are invited, please don’t miss the opportunity to make your voice heard.


NHS England developed this important new survey together with people living with type 1 and type 2 diabetes, carers of those living with diabetes, healthcare professionals, and local providers.


Together, they form the survey Advisory Group. Below are some quotes explaining why this survey is important to them.


“I strongly believe that all people living with diabetes should be given the right support to live a long and healthy life. But we know that there are inequalities in healthcare outcomes and experiences. This survey is our bridge to understanding the “why”. It will give people living with diabetes the chance to have their voice heard. The survey results will help us to understand the barriers that people face. This means that I, and other clinicians, can better support and communicate with people living with diabetes in the future.”

Dr Sophie Harris, Chair of the Advisory Group, Diabetes Clinical Lead and Consultant


“Understanding what matters to people with lived experience of diabetes is an important factor in shaping our services and better supporting people to live well with the condition. The survey is an opportunity for you to be heard and for us to take action, so please do get involved.” 

Corinne Robinson, NHS Gloucestershire Diabetes Senior Programme Manager


“We are healthcare professionals working in both GP practices and hospitals, and some of us also have personal experience of living with diabetes. Gathering feedback on care is a top priority for us, and this survey is an amazing opportunity to hear from many difference voices. If you’ve been invited, we’d really appreciate you taking the time to take part in the survey. Your feedback will be vital in helping us understand what works well with diabetes care and what needs to be improved.”

Amanda Epps, Lead Nurse for Diabetes and Endocrinology

Dr Rebecca Haines, GP

Dr Alistair Lumb, Diabetes Consultant


For more information, please visit www.diabetessurvey.co.uk/meet-the-survey-team.


The survey will provide an opportunity to harness user voices into the development of policy and practice. NHS England are looking to understand experiences to support the development


If you need support completing the survey or need it made available in another language, you can call the free helpline number 0800 470 2983, email diabetessurvey@ipsos.com, or visit www.diabetessurvey.co.uk/accessibility-and-language.


For more information on the survey please visit www.diabetessurvey.co.uk.


For more information, please visit www.diabetessurvey.co.uk/meet-the-survey-team.

The survey will provide an opportunity to harness user voices into the development of policy and practice. NHS England are looking to understand experiences to support the development of a more person-centred policy for delivering healthcare services for people with diabetes. The survey has also been designed to help local diabetes services make improvements based on what really matters to people living with diabetes.

If you are invited, you will receive a letter with information about the survey. Please don’t miss the opportunity to fill out the questionnaire and have your say. We need as many people as possible to take part so that the results reflect the views of different people living with diabetes. Whoever you are, whichever services you access, and whatever your experience of living with diabetes, your opinion is important.


If you need support completing the survey or need it made available in another language, you can call the free helpline number 0800 470 2983, email diabetessurvey@ipsos.com, or visit www.diabetessurvey.co.uk/accessibility-and-language.


For more information on the survey please visit www.diabetessurvey.co.uk.

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